At Commercial Furniture Design (CFD), we are committed to delivering high-quality commercial furniture solutions with professionalism, integrity, and exceptional customer service. Our company policy outlines our core values, operational standards, and commitment to our clients, employees, and business partners.
1. Our Commitment to Quality
1.1. Premium Materials & Craftsmanship
- We source high-quality materials to ensure durability, style, and long-lasting performance.
- Every product undergoes rigorous quality control checks before being dispatched.
1.2. Sustainability & Responsibility
- We prioritize environmentally friendly materials and sustainable sourcing where possible.
- Our manufacturing and supply processes are designed to minimize waste and reduce our environmental footprint.
1.3. Compliance with Industry Standards
- All our products meet or exceed Australian commercial furniture safety and durability standards.
2. Customer Service & Support
2.1. Customer-Centric Approach
- We prioritize customer satisfaction by providing tailored solutions, expert guidance, and a seamless buying experience.
- Our team is committed to timely responses and proactive problem-solving.
2.2. Transparent Communication
- We ensure clear and open communication throughout the ordering, production, and delivery process.
- Customers are informed of lead times, pricing, and any changes affecting their orders.
2.3. After-Sales Support
- We provide ongoing customer support for warranty claims, maintenance advice, and product inquiries.
3. Ethical Business Practices
3.1. Honesty & Integrity
- We operate with transparency in all business dealings, ensuring fair pricing and ethical sourcing.
- We do not engage in deceptive marketing, hidden fees, or misleading claims.
3.2. Fair Trade & Supplier Ethics
- We work with trusted suppliers and manufacturers who adhere to ethical labor practices and fair trade policies.
- We do not engage with suppliers who exploit workers, use child labor, or violate human rights.
4. Workplace Standards & Employee Commitment
4.1. Safe & Inclusive Work Environment
- We are committed to maintaining a safe, inclusive, and discrimination-free workplace.
- Workplace health and safety standards are strictly enforced.
4.2. Professionalism & Growth
- Employees are expected to conduct themselves with professionalism and respect towards clients, partners, and colleagues.
- We support ongoing learning and professional development.
5. Ordering, Delivery & Returns Policy
5.1. Order Process
- All orders must be confirmed in writing before processing.
- Custom and bulk orders may require a deposit before production begins.
5.2. Delivery & Lead Times
- Standard stock items are delivered within 5-10 business days, while custom orders take 4-6 weeks.
- Customers must inspect their products upon delivery and report any damages within 48 hours.
5.3. Returns & Warranty
- Returns are not accepted for change-of-mind purchases.
- Faulty or incorrect items will be replaced, repaired, or refunded in accordance with our Returns & Warranty Policy.
6. Environmental & Sustainability Commitment
6.1. Sustainable Sourcing
- We prioritize materials that are eco-friendly, responsibly sourced, and recyclable.
6.2. Reducing Waste & Energy Consumption
- We continuously seek ways to minimize packaging waste and optimize energy-efficient production methods.
6.3. Long-Lasting Products
- Our furniture is designed for longevity, reducing the need for frequent replacements and lowering environmental impact.
7. Data Protection & Privacy Policy
7.1. Customer Data Protection
- We respect customer privacy and do not share personal or business information with third parties without consent.
7.2. Secure Transactions
- We continuously seek ways to minimize packaging waste and optimize energy-efficient production methods.
8. Compliance & Legal Obligations
8.1. Australian Consumer Law Compliance
- We comply with Australian Consumer Law regarding warranties, product guarantees, and customer rights.
8.2. Industry Regulations
- We follow industry-specific regulations for commercial furniture safety, fire resistance, and durability standards.
9. Contact Information
For any questions regarding these Terms, please contact us at:
- Phone: +61 414 698 518
- Email: sales@cfdesign.com.au
- Showroom Address: 92 Harburg Dr, Beenleigh QLD 4207, Australia
By engaging with CFD, clients, employees, and partners acknowledge and agree to uphold these policies, ensuring a high standard of business conduct, product excellence, and customer satisfaction.
Still have questions?
Get in touch with our team—we’re here to help!