Due to the nature of our business and the made-to-order/customised nature of many of our products, returns and exchanges are handled on a case-by-case basis. Please review the following conditions:
General Questions
01. Change of Mind
As we primarily supply commercial clients, we do not accept returns for change-of-mind purchases. We encourage you to consult with our team before ordering to ensure the best selection for your needs.
02. Faulty, Damaged, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with clear photos and details of the issue.
Our team will assess the issue and arrange for a replacement, repair, or refund if necessary.
Our team will assess the issue and arrange for a replacement, repair, or refund if necessary.
03. Custom & Indent Orders
Custom-made and indent orders are non-returnable and non-refundable unless the product is faulty or does not match the agreed specifications.
Returns & Exchange Process
01. Submit a Request
Contact our sales team within 48 hours of receiving your order.
Provide your order number, photos of the product, and a brief description of the issue.
02. Assessment & Approval
Our team will review your request and determine whether the item qualifies for a return, exchange, or repair.
If approved, we will provide instructions on how to return the item or arrange for a replacement.
If approved, we will provide instructions on how to return the item or arrange for a replacement.
03. Return & Resolution
If a return is approved, the item must be sent back in its original condition, unused, and in its original packaging within 14 days of approval.
Depending on the situation, we will arrange a repair, exchange, or refund.
Depending on the situation, we will arrange a repair, exchange, or refund.
Terms and conditions for promotions
- Sale items and display/floor stock products are final.
- Exchanges are not available for clearance items
- Clearance items are new condition and feature standard warranty
- If noted floor stock, minor defects or visual imperfections may be present. For any further questions, email sales@cfdesign.com.au
- Trade customers: free shipping is not valid together with any trade discount.
- Promotion not valid with any other discount codes.
- Promotions are only valid for new website orders and do not apply to existing or dispatched orders.
Important Notes:
- Shipping Costs: Return shipping costs for non-faulty items are the responsibility of the customer. For faulty or incorrect items, CFD will cover the return costs.
- Inspection on Arrival: We strongly recommend inspecting your order upon arrival and reporting any issues immediately.
- Processing Time: Refunds and exchanges will be processed within 5-10 business days of receiving the returned item.
- For any further questions or to initiate a return, please contact our team at sales@cfdesign.com.au. We are here to help.
Still have questions?
Get in touch with our team—we’re here to help!