FAQ

01. Who does CFD service?

We work with a wide range of commercial businesses around Australia, including restaurants, cafes, casinos, pubs, clubs, hotels, corporate offices, and event venues. Our furniture is designed for durability and style, perfect for high-traffic environments.

02. Do you have a showroom where I can view your products?

Yes! We welcome you to visit our Brisbane showroom to see our range of products in person. Contact us to schedule an appointment and one of our team members will assist you.

03. What are your operating hours?

We currently are available to process enquiries Monday to Friday 9am to 5pm and our Brisbane Showroom is open every Wednesday and Thursday.

04. How do I customise my furniture order?

We offer easy and hassle-free custom indent orders, allowing you to choose a product you love with your choice of materials, finishes, sizes, and colours to suit your space perfectly. Explore our interactive form today that only takes a few minutes.

05. What materials do you use in your products?

We use only high-quality, durable materials, including solid timber, metal, high-grade plastics, and weather-resistant finishes to ensure long-lasting performance and easy maintenance in commercial settings.

06. Are your products suitable for outdoor use?

Yes! Many of our products are designed to be weather-resistant and ideal for outdoor environments. Contact us to discuss the best options for your outdoor space.

07. Do your products require assembly?

Assembly varies between items but we have ensured most products are easy to assemble. Contact our Sales Team or refer to the product page to confirm if an item requires assembly.

08. Are the product colours shown an accurate representation?

Our photography is done in-house, so we’ve done our best to ensure the colours shown on screen accurately reflect the product, but we can't guarantee an exact match. Please be aware that exchanges for colour differences will be considered a change of mind.

09. Can I order furniture in bulk?

Yes, we specialise in bulk orders for large-scale fit-outs. Whether you’re furnishing a single venue or multiple locations, we have the capacity and resources to deliver efficiently.

10. How do I place an order?

You can place an order by contacting us via phone, email, or through our website enquiry form. One of our team members will be in touch to provide you with a confirmation of the requested stock or guide you through the process and provide a tailored quote.

11. What payment methods do you accept?

We accept various payment methods, including bank transfers, credit cards, and trade accounts for approved clients.

12. How do I register a trade account for my business?

We provide trade accounts for businesses looking for ongoing commercial furniture supply. Contact us to apply and discuss your specific requirements.

13. What is your delivery process?

Currently, we only offer delivery on bulk orders. Delivery times vary depending on the size of your order and whether customization is required. Standard stock items typically ship within 5-10 business days, while custom orders may take 4-6 weeks.

14. Do you deliver Australia-wide?

Yes! We supply and deliver furniture to businesses across Australia, including metro and regional areas.

15. Can I arrange my own freight or pickup?

Yes, if you prefer to use your own transport provider, we can accommodate pick-up arrangements from our warehouse.

16. Do your products come with a warranty?

Yes, all our products are backed by a manufacturer’s warranty of 2 years to ensure quality and durability. Warranty details vary by product—please check with our team for specifics.

17. What should I do if my order arrives damaged?

We take great care to ensure safe delivery, but if any damage occurs in transit, please contact us immediately with photos so we can arrange a solution.

18. Can I return or exchange my order?

Returns and exchanges are handled on a case-by-case basis. As we primarily supply commercial clients, returns may not be accepted for change-of-mind purchases. However, we will always work with you to find the best solution. Check out our Returns and Exchanges policy for more details.

19. What is the minimum order quantity for custom indent orders?

Minimum order quantities vary depending on the product and customisation requirements. Contact us to discuss your project, and we’ll provide you with specific details.

20. Can I request a sample before placing a bulk order?

Yes, in most cases, we can provide samples to ensure you are happy with the materials and finishes before committing to a bulk purchase.

21. Can you match existing furniture for a refurbishment project?

We’ll do our best to match your current furniture with our available materials and designs. Send us details and images of your existing pieces, and we’ll provide recommendations.

22. Can I request a quote before ordering?

Of course! Contact us with your requirements, and we’ll provide a detailed, no-obligation quote tailored to your project.

23. Do you work with interior designers and architects?

Yes! We frequently collaborate with interior designers, architects, and project managers to deliver custom furniture solutions for large-scale commercial spaces.

24. How can I stay updated on new products and offers?

Follow us on social media and subscribe to our newsletter to stay informed about our latest collections, promotions, and industry insights.